Faq
Order Processing & Shipping
How long does order processing take?
All orders are processed within 1-3 business days (excluding weekends and holidays). During peak seasons, processing may take slightly longer.
What shipping methods do you offer?
We offer standard and express shipping options to most countries. Shipping costs and delivery times vary depending on your location.
Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to customs fees which are the responsibility of the customer.
Product Information
What materials are used in your earrings?
We use high-quality materials including surgical steel, sterling silver, hypoallergenic metals, genuine crystals, freshwater pearls, and lead-free alloys.
Are your earrings nickel-free?
All our earrings are nickel-free and safe for sensitive ears, unless otherwise specified in the product description.
How should I care for my earrings?
Store in a dry place, avoid contact with water, perfumes and chemicals. Clean with a soft cloth. Remove before swimming or showering.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unworn items in original packaging. Buyer is responsible for return shipping costs.
Can I exchange my earrings?
Exchanges are available for items of equal value within 14 days of delivery. Please contact our customer service to initiate an exchange.
What if my item arrives damaged?
Contact us immediately with photos of the damaged item and packaging. We will replace the item or issue a full refund.
Payment & Security
What payment methods do you accept?
We accept major credit cards, PayPal, and select digital payment methods. All transactions are securely processed.
Is my payment information secure?
Yes, we use SSL encryption and never store your full payment details. All transactions are processed through PCI-compliant payment gateways.
Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping with a handwritten note. Select this option at checkout.