Terms of service

User Agreement

By accessing and using ZoeChic's website and services, you agree to comply with these Terms of Service. These terms apply to all visitors, users, and customers who wish to purchase our earrings or interact with our platform.

You must be at least 18 years old or have parental consent to make purchases. All transactions are subject to product availability and ZoeChic reserves the right to refuse service at our discretion.

Limitation of Liability

ZoeChic shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • The use or inability to use our products or services
  • Unauthorized access to or alteration of your transmissions or data
  • Any third party conduct on our platform
  • Any product purchased through our website

Our maximum liability for any claim related to our services shall not exceed the amount you paid for the product in question.

Intellectual Property Protection

All content on ZoeChic's website, including designs, text, graphics, logos, and product images, are the exclusive property of ZoeChic and protected by international copyright laws.

You may not:

  • Reproduce, duplicate, or copy any content without express written permission
  • Use our product designs to create derivative works
  • Use our brand name or trademarks without authorization

Refund Policy

We accept returns within 14 days of delivery for unworn earrings in their original packaging. To be eligible for a return:

  • Items must be in resalable condition
  • Proof of purchase must be provided
  • Custom or personalized items cannot be returned

Refunds will be processed within 7 business days after we receive and inspect the returned items. Shipping costs are non-refundable unless the return is due to our error.

Dispute Resolution

Any disputes arising from your use of ZoeChic's services will be resolved through binding arbitration rather than in court, except for small claims cases.

The arbitration will be conducted by a neutral arbitrator in accordance with the rules of the American Arbitration Association. The arbitrator's decision will be final and binding.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

General Provisions

ZoeChic reserves the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

If any provision of these Terms is found to be invalid, the remaining provisions will remain in full force and effect.

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.