Privacy policy

Information We Collect

At ZoeChic, we collect personal information to provide and improve our services. This includes:

  • Account Information: Name, email address, shipping/billing addresses when you create an account or make a purchase
  • Payment Details: Credit card information processed through secure payment gateways (we do not store full card numbers)
  • Browsing Data: IP address, device information, and cookies to enhance your shopping experience
  • Communication Records: Emails, chat logs, and customer service interactions

How We Use Your Information

Your data helps us:

  • Process orders and deliver your earrings
  • Provide customer support and respond to inquiries
  • Improve our website and product offerings
  • Send marketing communications (with your consent)
  • Prevent fraud and ensure security
  • Comply with legal obligations

Data Sharing and Disclosure

We may share information with:

  • Service Providers: Payment processors, shipping carriers, and IT support
  • Legal Compliance: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or asset sale

We never sell your personal information to third parties.

International Data Transfers

As a global business, your data may be transferred to and processed in countries outside your residence. We implement appropriate safeguards (including Standard Contractual Clauses) to ensure your data remains protected according to GDPR requirements.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Restrict or object to processing
  • Data portability
  • Withdraw consent (where applicable)
  • Opt-out of marketing communications

California residents have additional rights under CCPA, including the right to know about and opt-out of personal information sales.

Data Security

We implement industry-standard measures including:

  • SSL encryption for all data transmissions
  • Regular security audits
  • Limited employee access to sensitive data
  • Secure payment processing

Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences
  • Analyze website traffic
  • Personalize your experience

You can manage cookie preferences through your browser settings.

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from minors without parental consent.

Policy Updates

We may update this policy periodically. Significant changes will be notified through our website or email.

Contact Us

For privacy-related inquiries or to exercise your rights, please email our Data Protection Officer at [email protected].