Tracking order

Order Tracking Process

At ZoeChic, we understand how exciting it is to receive your new earrings. Here's how you can track your order:

  1. Order Confirmation: After placing your order, you'll receive an email confirmation with your order details.
  2. Processing Time: We typically process orders within 1-2 business days. During peak seasons, processing may take slightly longer.
  3. Shipping Notification: Once your order ships, you'll receive a shipping confirmation email containing your tracking number.
  4. Tracking Your Package: Use the tracking number provided to monitor your package's journey.

How to Track Your Package

You can track your package directly through our website by logging into your account and viewing your order history, or by using the tracking number with the carrier's website.

For international shipments or consolidated tracking across multiple carriers, we recommend using:

17Track

17Track is a reliable global package tracking platform that supports most international carriers. To use it:

  1. Visit 17Track.net
  2. Enter your tracking number in the search field
  3. Click "Track" to view your package's current status and location

17Track provides detailed tracking information and can often predict delivery dates for your convenience.

Delivery Times

Standard delivery times vary by destination:

  • Domestic: 3-5 business days
  • International: 7-21 business days (depending on customs processing)

Please note these are estimates and not guarantees. Some countries may experience longer delivery times due to customs procedures.

Need Help?

If you're experiencing issues with tracking your order or if your package appears delayed, please contact our customer service team through the Contact Us page. Be sure to include your order number and any tracking information you have.